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SSR Traders – Shipping Policy

1. Delivery Coverage

  • SSR Traders currently delivers grocery products within [specify cities/regions].

  • Deliveries are made to the address provided during checkout. Please ensure accurate and complete address details to avoid delays.

2. Order Processing Time

  • All confirmed orders are processed within 1–2 business days.

  • Orders placed after business hours or on holidays will be processed on the next working day.

3. Delivery Timeframe

  • Standard delivery time: 2–5 business days (depending on your location).

  • Remote or rural areas may require additional time.

  • In case of unforeseen circumstances (weather conditions, strikes, etc.), delivery timelines may vary.

4. Shipping Charges

  • Free delivery on orders above ₹[X].

  • A nominal delivery fee of ₹[Y] applies to orders below the free-shipping threshold.

  • Delivery charges will be displayed at checkout before you confirm the order.

5. Order Tracking

  • Once your order is dispatched, you will receive an SMS/Email/WhatsApp update with tracking details (if applicable).

  • You can also contact our support team for delivery status updates.

6. Delivery Attempts

  • Our delivery team will make two attempts to deliver the order.

  • If the customer is unavailable at the time of delivery, the package may be returned to us. Re-delivery can be arranged with additional charges (if applicable).

7. Damaged or Missing Items

  • Please inspect the order upon delivery.

  • If you receive damaged or incorrect items, contact us within 24 hours with order details and photographs for a resolution.

8. International Shipping

  • Currently, SSR Traders does not offer international shipping.

  • Delivery is limited to [India/local region].

9. Contact Us

For shipping-related queries, please contact:

  • Phone: +918897965113

  • Email: info@splenden.com

  • Address:  11/86, Chemmanagiri pet, Machilipatnam,

    Andhra Pradesh, 521001, India

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